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HEAD OFFICE

The Jordans & Ryvita Company

PO Box 32047 Preston
Cambridge Ontario,
Canada N3H 5M2

If you're able to provide the product, batch code and a photo of the pack, it should help us deal with your complaint more quickly.

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FAQs

At the current time, Jordans Cereals can be found in the following select stores:

Adams Fairachre, Annie Key, Basic Foods, Better Health, Black Forest Acres, Central Market, Coop New England, Country Market, Echo Drug, Edge of the Woods, Elm City Community Market, Fairway Markets, Foodwords, Foodtown, Giant Landover, Good Health, Grassroots Natural Market, Health Nuts, Highland Park Market, Hollywood Supermarkets, Hy Vee, Integral Yoga, Jensen’s Market, Key Foods, Kings, Lomar, Lunds Byerly’s, McKinnons, Morton Williams, Mrs Greens, Natural Frontier, Nature’s Food Patch, Nature’s Outlet, Norris Village Market, Organica, Park Slope Coop, Roche Brothers, Rollin Out Market, Safeway East, Stop & Shop, Tyme and Season, Westerly Markets and Spartan Nash.

As we are predominantly in the north east and mid-western states currently, we are working very hard to increase our presence in all US states. Stay tuned for more stores or please use our Contact Us form if you have any other questions.

In some of our baked cereals and cereal bar products, we use a small quantity of rapeseed oil and palm oil that has been blended together. With over 25 years experience, we have developed an optimal combination of ingredients to ensure our products stay fresh, without having to rely on artificial preservatives.

Our ultimate intention remains that we want to remove palm oil altogether from our products. We have been researching alternative natural ingredients for many years, and are continuing to do so. However, we are now able to use 100% Certified Sustainable Palm Oil thanks to the opening of a new palm oil 'refinery' in the UK that will only use Certified Sustainable Palm Oil from Papua New Guinea. This means that since August 2011 we have been able to guarantee we use only certified sustainable palm oil in all our baked cereals.

As a business, for 25 years we have helped the farmers who supply grain for our Jordans products to create habitats for wildlife on their land. We share the concerns of environmentalists in relation to the ecological consequences of palm oil production and in particular, the loss of habitat for the Orangutan and Sumatran tiger.

Jordans has been a member of the Round Table on Sustainable Palm Oil (RSPO) since 2006 - which aims to bring together businesses and environmentalists to promote sustainable palm oil production methods. We also purchased Green Palm certificates for 100% of our palm oil supply to ensure that Certified Sustainable Palm Oil was being produced and used instead of non-sustainable oil palm.

In the unlikely event that you are not completely satisfied with any of our products, please let us know!

We are passionate about our products and work hard to make them the best they can be. So if you are not satisfied, please use the address (Jordans & Ryvita Co, 30 Eglinton Avenue West, Suite 300, Mississauga Ontario L5R 3E7 Canada) to return the product to us. Or please feel free to use our Contact Us form to send us a note.

Please also let us know what the issue is and your contact details. We will reply to you as soon as possible.

We suggest that you take a look at the ingredients, nutritional and allergen information on our products page. All the information is detailed there, but if you have any further queries please contact us using our form.

Our Conservation Grade™ farmers commit to taking 10% of their land out of food production to create a number of specific wildlife habitats that are designed to work together to increase the overall biodiversity of the farm. They plant wild flower edges around their fields for bees, insects and butterflies to feed on; sow seed growing crops to provide foods for birds over winter, and put up boxes for owls and bats. Conservation Grade™ farming is recognized by leading environmental organizations such as the RSPB and is endorsed by ‘Green’ campaigners such as Professor David Bellamy.

We do not use GM ingredients in our products. Our products are certified by a third party and they have been verified to the Non GMO Project standard.

Jordans cereals can be purchased from Well.ca, Amazon.com and any grocery store with online ordering.

Jordans is now a member of How2Recycle; a comprehensive recycling labelling system for packaging in the US, designed specifically for consumers. It's the first and only label designed to apply to all packaging types and is designed in accordance with the Federal Trade Commission's guidelines over environmental marketing claims. The How2Recycle label on our packaging makes recycling easy for you by clearly stating what can and can't be recycled with each component of our packaging.